No USB After Bios Update, Intel Desktop Board D845GVSR

After updat­ing to the newest bios on the Intel Desk­top Board D845GVSR, we lost our USB. The prob­lem was that the CMOS map was changed to include the “USB Enable/Disable” func­tion. In order to get back your USB, you must use the pro­ce­dure listed below.

1. Shut down the com­puter safely and remove the chas­sis cover.
2. Move the BIOS Con­fig­u­ra­tion jumper to the Main­te­nance posi­tion. Aka; the CMOS jumper.
3. Power on the com­puter and enter BIOS Setup (press F2 dur­ing boot).
4. Go to the Advanced > USB Con­fig­u­ra­tion menu.
5. Enable the USB Func­tion.
6. Go to the Exit menu and select Save Cus­tom Defaults.
7. Save and exit the BIOS setup.
8. Turn off the com­puter.
9. Move the BIOS Con­fig­u­ra­tion jumper back to the nor­mal mode posi­tion.
10. Power on the com­puter and enter the BIOS Setup again to ver­ify that the Advanced > USB Con­fig­u­ra­tion menu is now back to normal.

Hope this helps some­one Let us know if you have a questions.

Nov 24, 2008 | Computer Repair and Networks | 5 Comments »

After I Uninstall Norton 360 I Can Ping Websites, But Not Browse The Web

I’ve never been a big fan of Nor­ton. Their prod­ucts always seem to slow sys­tems down, and seem to cause more prob­lems then they resolve. This sys­tem was no dif­fer­ent. Nor­ton 360 had been unin­stalled through add remove pro­grams. Nor­ton ended up leav­ing bits and pieces of itself all over the com­puter. Which left the machine in an unus­able state. Using a com­mand prompt we could ping google.com, which means DNS is ok. We then attempted to rebuild the Winsock, which again didn’t work. It was at this point we knew the prob­lem had to be Nor­ton. After a bit of google­ing we found “The Nor­ton Removal Tool” After we ran this lit­tle gem the com­puter restarted, and we were back in business.

After the repair we loaded on Avast Pro­fes­sional. Avast is an excel­lent anti-virus that’s uses far fewer resources than Nor­ton. We also rec­om­mend AVG anti-virus.

Nov 22, 2008 | Computer Repair and Networks | Leave A Comment »

“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

After you upgrade a Microsoft Win­dows Server 2003-based com­puter to Microsoft Win­dows Server 2003 Ser­vice Pack 2 (SP2), Help and Sup­port is miss­ing when you click Start. Addi­tion­ally, the Help menu is miss­ing in pro­grams that are run­ning on the Win­dows Server 2003 SP2-based computer.

Addi­tion­ally, when you type msinfo32.exe or Helpctr.exe at a com­mand prompt to try to start Help and Sup­port man­u­ally, you receive the fol­low­ing error mes­sage:
Win­dows can­not open Help and Sup­port because a sys­tem ser­vice is not run­ning. To fix this prob­lem, start the ser­vice named ‘Help and Sup­port’.
How­ever, when you start the Ser­vices Microsoft Man­age­ment Con­sole (MMC) snap-in, the Help and Sup­port ser­vice is not listed.

(more…)

Nov 22, 2008 | Server 2003 | Leave A Comment »

Setup failed while installing sub-component Exchange ActiveSync with error code 0xC0070643

In the process of set­ting up a new 2003 Exchange Server, we were con­fronted with the fol­low­ing error while installing Ser­vice Pack 2.

Setup failed while installing sub-component Exchange ActiveSync with error code 0xC0070643 (please con­sult the instal­la­toin logs for a detailed descrip­tion). You may can­cel the instal­la­tion or try the failed setup again.

Dig­ging into the instal­la­tion logs we see that the setup is fail­ing while attempt­ing to install MSXML:

[18:52:22] Call­ing MSXML installer with com­mand line: “msiexec /i msxml3.msi /q reboot=“ReallySuppress”“
[18:52:22] Process cre­ated … wait­ing (-1)
[18:52:23] Process has exited with 0x000643
[18:52:23] The command

msiexec /i msxml3.msi /q reboot=“ReallySuppress”

failed, return­ing error code 1603 (Fatal error dur­ing instal­la­tion.). — ID:31136 — ScCre­ateProcess (f:\tisp2\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC0070643 (1603): Fatal error dur­ing installation.

The event logs sub­se­quently tells us:

Event Type: Error
Event Source: Msi­In­staller
Event ID: 1013
Descrip­tion:
Prod­uct: Microsoft XML Parser — Your sys­tem has newer ver­sion of MSXML3 SP5 than the ver­sion you are attempt­ing to install. Setup will quit.

(more…)

Nov 22, 2008 | Server 2003 | 12 Comments »

How Do I Re-enable Ballon Tips?

To Enable The Noti­fi­ca­tion Area Bal­loon Tips

1. Click Start, click Run, type regedit, and then press ENTER.

2. Nav­i­gate to the fol­low­ing sub­key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

3. Right-click the right pane, cre­ate a new DWORD value, and then name it EnableBalloonTips.

4. Double-click this new entry, and then give it a hexa­dec­i­mal value of 1. ( 1 Enables Bal­loon Tips, and 0 Dis­ables Bal­loon Tips )

5. Quit Reg­istry Edi­tor. Log off Win­dows, and then log back on.

These steps enable all Noti­fi­ca­tion Area bal­loon tips for this user. There is no way to dis­able bal­loon tips for spe­cific pro­grams only.

Nov 22, 2008 | Computer Repair and Networks | 2 Comments »

How Can I Make Office 2007 Save in The Older Format by Default?

To change default file save options in Office Excel 2007

1. Double-click Microsoft Office Excel 2007, double-click Excel Options, and click Save.
2. In the right pane, right-click Save Excel files as, and select Prop­er­ties.
3. In Save files in this for­mat, select Enabled.
4. In the drop-down box, select a default file save for­mat.
5. Click Apply to save the settings.

To change default file save options in Office Pow­er­Point 2007

1. Double-click Microsoft Office Pow­er­Point 2007, double-click Pow­er­Point Options, and click Save.
2. In the right pane, right-click Save files in this for­mat, and select Prop­er­ties.
3. In Save files in this for­mat, select Enabled.
4. In the drop-down box, select a default file save for­mat.
5. Click Apply to save the settings.

To change default file save options in Office Word 2007

1. Double-click Microsoft Office Word 2007, double-click Word Options, and click Save.
2. In the right pane, right-click Save files in this for­mat, and select Prop­er­ties.
3. In Save files in this for­mat, select Enabled.
4. In the drop-down box, select a default file save for­mat.
5. Click Apply to save the settings.

Nov 22, 2008 | Computer Repair and Networks | Leave A Comment »

Netgear MRVGINA.dll, disables fast user switching XP

We came across this issue after installing a Net­gear wire­less card in a desk­top run­ning Microsoft XP. The fix was quite sim­ple. Start by open­ing regedit, Start-Run-Type regedit. Nav­i­gate to HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/Current Version/WINLOGON And delete the key named GINAdll

Its as sim­ple as that. Restart the com­puter and your good to go.

Oct 02, 2008 | Computer Repair and Networks, Windows XP | Leave A Comment »

Unable To Access E-mail, With Outlook, Through Port 25, AT&T

After hours on the phone with AT&T techs, we’ve come to find that AT&T is block­ing port 25. AT&T’s doing this in an effort to curb spam, and unso­licited Emails. If you’re hav­ing this issue, we rec­om­mend you call AT&T and have them unblock the port. Keep in mind that AT&T now has two divi­sions, U-Verse and DSL. Be sure to call the cor­rect department.

AT&T DSL Sup­port 1–877-722‑3755
U-Verse sup­port 1–800-288‑2020

Jul 03, 2008 | Computer Repair and Networks | 1 Comment »

Today We Repaired An Averatec 3150 Laptop.…

The machine came to us in an inop­er­a­tive state. We were also unable to get into the bios due to a lost pass­word. We diag­nosed the prob­lem to a bad hard drive. Most lap­top hard dri­ves fail due to being dropped.

(more…)

Apr 09, 2008 | Computer Repair and Networks | 5 Comments »