CompRepairGurus.com

No USB After Bios Update, Intel Desktop Board D845GVSR

admin — Mon, 24 Nov 2008 18:39:26 +0000

After updating to the newest bios on the Intel Desktop Board D845GVSR, we lost our USB. The problem was that the CMOS map was changed to include the “USB Enable/Disable” function. In order to get back your USB, you must use the procedure listed below.

1. Shut down the computer safely and remove the chassis cover.
2. Move the BIOS Configuration jumper to the Maintenance position. Aka; the CMOS jumper.
3. Power on the computer and enter BIOS Setup (press F2 during boot).
4. Go to the Advanced > USB Configuration menu.
5. Enable the USB Function.
6. Go to the Exit menu and select Save Custom Defaults.
7. Save and exit the BIOS setup.
8. Turn off the computer.
9. Move the BIOS Configuration jumper back to the normal mode position.
10. Power on the computer and enter the BIOS Setup again to verify that the Advanced > USB Configuration menu is now back to normal.

Hope this helps someone Let us know if you have a questions.

After I Uninstall Norton 360 I Can Ping Websites, But Not Browse The Web

admin — Sat, 22 Nov 2008 19:20:45 +0000

I’ve never been a big fan of Norton. Their products always seem to slow systems down, and seem to cause more problems then they resolve. This system was no different. Norton 360 had been uninstalled through add remove programs. Norton ended up leaving bits and pieces of itself all over the computer. Which left the machine in an unusable state. Using a command prompt we could ping google.com, which means DNS is ok. We then attempted to rebuild the Winsock, which again didn’t work. It was at this point we knew the problem had to be Norton. After a bit of googleing we found “The Norton Removal Tool” After we ran this little gem the computer restarted, and we were back in business.

After the repair we loaded on Avast Professional. Avast is an excellent anti-virus that’s uses far fewer resources than Norton. We also recommend AVG anti-virus.

“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

admin — Sat, 22 Nov 2008 19:16:36 +0000

After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.

Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named ‘Help and Support’.
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.

(more…)

Setup failed while installing sub-component Exchange ActiveSync with error code 0xC0070643

admin — Sat, 22 Nov 2008 19:14:22 +0000

While building a new Exchange 2003 server I was installing Service Pack 2 and came across an interesting issue:

Setup failed while installing sub-component Exchange ActiveSync with error code 0xC0070643 (please consult the installatoin logs for a detailed description). You may cancel the installation or try the failed setup again.

Digging into the installation logs I see it’s trying to install MSXML:

[18:52:22] Calling MSXML installer with command line: “msiexec /i msxml3.msi /q reboot=”ReallySuppress”"
[18:52:22] Process created … waiting (-1)
[18:52:23] Process has exited with 0×000643
[18:52:23] The command

msiexec /i msxml3.msi /q reboot=”ReallySuppress”

failed, returning error code 1603 (Fatal error during installation.). — ID:31136 — ScCreateProcess (f:\tisp2\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC0070643 (1603): Fatal error during installation.

The event logs subsequently tell me:

Event Type: Error
Event Source: MsiInstaller
Event ID: 1013
Description:
Product: Microsoft XML Parser — Your system has newer version of MSXML3 SP5 than the version you are attempting to install. Setup will quit.

(more…)

How Do I Re-enable Ballon Tips?

admin — Sat, 22 Nov 2008 19:10:42 +0000

To Enable The Notification Area Balloon Tips

1. Click Start, click Run, type regedit, and then press ENTER.

2. Navigate to the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

3. Right-click the right pane, create a new DWORD value, and then name it EnableBalloonTips.

4. Double-click this new entry, and then give it a hexadecimal value of 1.

5. Quit Registry Editor. Log off Windows, and then log back on.

These steps enable all Notification Area balloon tips for this user. There is no way to disable balloon tips for specific programs only.

How Can I Make Office 2007 Save in The Older Format by Default?

admin — Sat, 22 Nov 2008 19:00:15 +0000

To change default file save options in Office Excel 2007

1. Double-click Microsoft Office Excel 2007, double-click Excel Options, and click Save.
2. In the right pane, right-click Save Excel files as, and select Properties.
3. In Save files in this format, select Enabled.
4. In the drop-down box, select a default file save format.
5. Click Apply to save the settings.

To change default file save options in Office PowerPoint 2007

1. Double-click Microsoft Office PowerPoint 2007, double-click PowerPoint Options, and click Save.
2. In the right pane, right-click Save files in this format, and select Properties.
3. In Save files in this format, select Enabled.
4. In the drop-down box, select a default file save format.
5. Click Apply to save the settings.

To change default file save options in Office Word 2007

1. Double-click Microsoft Office Word 2007, double-click Word Options, and click Save.
2. In the right pane, right-click Save files in this format, and select Properties.
3. In Save files in this format, select Enabled.
4. In the drop-down box, select a default file save format.
5. Click Apply to save the settings.

Netgear MRVGINA.dll, disables fast user switching XP

admin — Thu, 02 Oct 2008 23:39:12 +0000

We came across this issue after installing a Netgear wireless card in a desktop running Microsoft XP. The fix was quite simple. Start by opening regedit, Start-Run-Type regedit. Navigate to HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/Current Version/WINLOGON And delete the key named GINAdll

Its as simple as that. Restart the computer and your good to go.

Unable To Access E-mail, With Outlook, Through Port 25, AT&T

admin — Thu, 03 Jul 2008 22:55:47 +0000

After hours on the phone with AT&T techs, we’ve come to find that AT&T is blocking port 25. AT&T’s doing this in an effort to curb spam, and unsolicited Emails. If you’re having this issue, we recommend you call AT&T and have them unblock the port. Keep in mind that AT&T now has two divisions, U-Verse and DSL. Be sure to call the correct department.

AT&T DSL Support (888)722-9337
U-Verse Tier 2 support (877)293-9986

Today We Repaired An Averatec 3150 Laptop….

admin — Wed, 09 Apr 2008 10:02:58 +0000

The machine came to us in an inoperative state. We were also unable to get into the bios due to a lost password. We diagnosed the problem to a bad hard drive. Most laptop hard drives fail due to being dropped. (more…)

Explorer Has No Menu, or No Menu in Vista Folders…

admin — Thu, 22 Nov 2007 00:53:40 +0000

Unlike XP, you can’t right click your menu bar to remove functions, such as the Menu, Address Bar, or Standard Buttons. Your only option in Vista is to go to your control panel, choose “Folder Options”, click the view tab. Once there you should check two things. The first is “Always Show Menus”. The second “Display the full path in the title bar (Classic Folders Only)”

This will give you back the classic menus that have become so familiar to XP users. If you have any questions pertaining to this post, or anything else Vista related, let us know.