KB2481109 fails to install, With Error Message “Condition Check for Line 2 of PreRequisite returned FALSE”

The fol­low­ing is an error our client received while installing updates. At our clients request, we started our diag­no­sis by first review­ing the error logs, which led use to the log file that was pro­duced by the mal­func­tion­ing pro­gram. The log was located at C:/Windows/KB2481109.log. After review­ing the log, and a bit of Gog­gling, we found that the error relates to “Remote Desk­top”. The log read as follows…

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1.297: Hotfix started with following command line:
1.297: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
1.390:  C:\WINDOWS\system32\mstscax.dll is Present
1.390: Condition succeeded for section Presence.RDCInstallBlock.Section in Line 1 of PreRequisite
1.390: FileVersion of C:\WINDOWS\system32\mstscax.dll is Less Than 6.0.6001.0
1.390: Fist Condition in Test.RDCInstallBlock.Section Failed
1.390: Condition Check for Line 2 of Prerequisite returned FALSE

Fur­ther research led us to Win­dows update, specif­i­cally the update “KB956744”. The quick­est fix for the issue, that we could see any­ways, was to go to “ADD/Remove pro­grams”, dis­play “Sys­tem Updates”, and sim­ply remove “KB956744”. In lieu of sys­tem warn­ings of “removal of said updates caus­ing dire con­se­quences”, we choose to unin­stall it. No the world didn’t end upon this pro­grams removal, in fact we were even able to con­tinue its install by down­load­ing the update directly via “KB2481109 Direct Link” “Page Link”. It installed per­fectly, and our client was once again happy.

If this post­ing was help­ful, let us know. Have a great day folks, and happy computing.

Apr 15, 2011 | Computer Repair and Networks, Recommended Software, Windows XP | Leave A Comment »

Media Player Skips When My Browser Loads a Page..

I had this very same prob­lem with my brand new Microsoft Vista X64 machine. At first I though it was the fact that I was using the newest ver­sion of Fire­fox. But after a bit of research we came to the con­clu­sion that it wasn’t actu­ally the browser caus­ing the sys­tem lag, it was the audio codec. Most peo­ple are hav­ing this issue with Sig­ma­tel HD Audio Codec. In my case it was Real­tek HD Audio. Luck­ily for every­one read­ing this, the fix is quite simple.

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Jul 26, 2009 | Computer Repair and Networks, Windows Vista | Leave A Comment »