After I Uninstall Norton 360 I Can Ping Websites, But Not Browse The Web

I’ve never been a big fan of Nor­ton. Their prod­ucts always seem to slow sys­tems down, and seem to cause more prob­lems then they resolve. This sys­tem was no dif­fer­ent. Nor­ton 360 had been unin­stalled through add remove pro­grams. Nor­ton ended up leav­ing bits and pieces of itself all over the com­puter. Which left the machine in an unus­able state. Using a com­mand prompt we could ping google.com, which means DNS is ok. We then attempted to rebuild the Winsock, which again didn’t work. It was at this point we knew the prob­lem had to be Nor­ton. After a bit of google­ing we found “The Nor­ton Removal Tool” After we ran this lit­tle gem the com­puter restarted, and we were back in business.

After the repair we loaded on Avast Pro­fes­sional. Avast is an excel­lent anti-virus that’s uses far fewer resources than Nor­ton. We also rec­om­mend AVG anti-virus.

Nov 22, 2008 | Computer Repair and Networks | Leave A Comment »

“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

After you upgrade a Microsoft Win­dows Server 2003-based com­puter to Microsoft Win­dows Server 2003 Ser­vice Pack 2 (SP2), Help and Sup­port is miss­ing when you click Start. Addi­tion­ally, the Help menu is miss­ing in pro­grams that are run­ning on the Win­dows Server 2003 SP2-based computer.

Addi­tion­ally, when you type msinfo32.exe or Helpctr.exe at a com­mand prompt to try to start Help and Sup­port man­u­ally, you receive the fol­low­ing error mes­sage:
Win­dows can­not open Help and Sup­port because a sys­tem ser­vice is not run­ning. To fix this prob­lem, start the ser­vice named ‘Help and Sup­port’.
How­ever, when you start the Ser­vices Microsoft Man­age­ment Con­sole (MMC) snap-in, the Help and Sup­port ser­vice is not listed.

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Nov 22, 2008 | Server 2003 | Leave A Comment »