KB2481109 fails to install, With Error Message “Condition Check for Line 2 of PreRequisite returned FALSE”

The fol­low­ing is an error our client received while installing updates. At our clients request, we started our diag­no­sis by first review­ing the error logs, which led use to the log file that was pro­duced by the mal­func­tion­ing pro­gram. The log was located at C:/Windows/KB2481109.log. After review­ing the log, and a bit of Gog­gling, we found that the error relates to “Remote Desk­top”. The log read as follows…

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1.297: Hotfix started with following command line:
1.297: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
1.390:  C:\WINDOWS\system32\mstscax.dll is Present
1.390: Condition succeeded for section Presence.RDCInstallBlock.Section in Line 1 of PreRequisite
1.390: FileVersion of C:\WINDOWS\system32\mstscax.dll is Less Than 6.0.6001.0
1.390: Fist Condition in Test.RDCInstallBlock.Section Failed
1.390: Condition Check for Line 2 of Prerequisite returned FALSE

Fur­ther research led us to Win­dows update, specif­i­cally the update “KB956744”. The quick­est fix for the issue, that we could see any­ways, was to go to “ADD/Remove pro­grams”, dis­play “Sys­tem Updates”, and sim­ply remove “KB956744”. In lieu of sys­tem warn­ings of “removal of said updates caus­ing dire con­se­quences”, we choose to unin­stall it. No the world didn’t end upon this pro­grams removal, in fact we were even able to con­tinue its install by down­load­ing the update directly via “KB2481109 Direct Link” “Page Link”. It installed per­fectly, and our client was once again happy.

If this post­ing was help­ful, let us know. Have a great day folks, and happy computing.

Apr 15, 2011 | Computer Repair and Networks, Recommended Software, Windows XP | Leave A Comment »

PNRPsvc Failed To Start, HomeGroup and Peer Name Resolution service Problems

We recently con­fig­ured a cus­tom sys­tem for a client using Win­dows 7 Home Pre­mium. Every­thing was run­ning great until recently when our client said they were receiv­ing blue screen errors, and hav­ing net­work prob­lems. A quick review of the error logs showed that the prob­lems were all stem­ming from Peer Net­work­ing Ser­vice, PNRPsvc, and other depen­dent ser­vices and there fail­ure to start. After research­ing the issue we found that the prob­lem relates to a file named “idstore.sst”. This file is encrypted, and con­tains infor­ma­tion relat­ing to your Home­group, and Home­group set­tings. In our case, we believe an out dated ver­sion of Syman­tec cor­rupted the file while con­fig­u­ra­tions were being made.

So our solu­tion is as fol­lows. First we updated our anti-virus client, as well as con­fig­ured all related secu­rity ser­vices. We then deleted the fol­low­ing file…

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst

You may need to show your hid­den files and fold­ers in order to nav­i­gate to this loca­tion. Once that was done we restarted the com­puter and again tried to con­fig­ure the Home­group. At this point our issue was resolved. We’re able to make changes in the Home­group con­fig­u­ra­tion, and our error log is clean, clear, and free of errors.

Let us know if this arti­cle was help­ful by leav­ing a com­ment below. Happy computing.

Feb 15, 2010 | Computer Repair and Networks, Windows 7 | 11 Comments »