“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

After you upgrade a Microsoft Win­dows Server 2003-based com­puter to Microsoft Win­dows Server 2003 Ser­vice Pack 2 (SP2), Help and Sup­port is miss­ing when you click Start. Addi­tion­ally, the Help menu is miss­ing in pro­grams that are run­ning on the Win­dows Server 2003 SP2-based computer.

Addi­tion­ally, when you type msinfo32.exe or Helpctr.exe at a com­mand prompt to try to start Help and Sup­port man­u­ally, you receive the fol­low­ing error mes­sage:
Win­dows can­not open Help and Sup­port because a sys­tem ser­vice is not run­ning. To fix this prob­lem, start the ser­vice named ‘Help and Sup­port’.
How­ever, when you start the Ser­vices Microsoft Man­age­ment Con­sole (MMC) snap-in, the Help and Sup­port ser­vice is not listed.

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Nov 22, 2008 | Server 2003 | Leave A Comment »